Virtual PBX is in development and will be live by October 2010

FEATURES OF DIALTEL VIRTUAL PBX

• Unlimited Extensions
• Unlimited Mailboxes
• DID's
• Toll Free Numbers
• Emailing of Voicemail's
• Voice broadcast VM Capability
• Message or Transfer within Mailbox
• Follow me Transfers
• ANI Routing

Unlimited Extensions

Create and store extensions which point to your desired phone number. The customer can call your DID or Toll Free number and enter in their desired extension to be connected to the appropriate staff. Use this to create a large presence even if you are a very small organization.

Unlimited Mailboxes

Create as many mailboxes as you need. When callers enter your IVR system they can reach any of your personnel. Each can have their own voicemail box which can be customized for each mailbox user.

DID's

We will assign you a DID so we can point the inbound traffic to your SIP trunk. This is a regular local number that callers can use to reach your hosted pbx system.

Toll Free Numbers

We can assign you with a toll free number for customers to reach your hosted pbx. This is a more acceptable way to setup your account.

Emailing of Voicemail's

Whenever someone leaves you a voicemail you can have this voicemail sent to one or multiple email addresses for follow up. The voicemail would be an attachment within your email and you will have the option to delete the voicemail's when they are emailed or to keep them on the server after emailing.

Voice broadcast VM Capability

You can also have the system voice broadcast your voicemail to one or many phone numbers when it is received. This is useful when working in a group environment. The system would use a stored call flow with the DialTel Voice Broadcast system. The mailbox would point to that call flow and simply broadcast all incoming voicemail's to the phone number(s) that you specify.

Message or Transfer within Mailbox

Your callers can navigate your menus to be filtered to the appropriate mailbox. You can give them options such as press 1 to leave a message or press 2 to transfer. When they go to your mailbox they can leave a message and hang up. Likewise, they can have the call directly transferred to the number that you preset in your account.

Follow me Transfers

When a customer decides to transfer to the mailbox owner, you can specify multiple phone numbers for the system to call. Each number will be called in order until the called party is reached. If all attempts fail then you can route the caller back to the general voicemail box of the user.

ANI Routing

Calls can be routed based on the incoming ANI. You would set ANI rules and import a database for each rule. In addition, you would assign a call flow to this rule. This would allow you to route calls based on the ANI read by the database of your Virtual PBX.