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Can Voice Broadcasting Service Providers Handle Political Dialer Traffic? (5.10.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is pleased to announce new agreements with multiple carriers for short duration dialer traffic.
May 10, 2012
The 2012 elections are going to be a challenge for Political Voice Broadcasting service providers. There is already a high amount of network congestion and lower ASR's throughout the country. The upcoming elections are only going to add more stress to an already overtaxed network.
Chief Executive Officer, Erik Scanlan of Dialtel Inc. mentioned, "Switch operators are actively identifying and blocking short duration traffic when it starts to affect their retail traffic." This has big implications for Political Voice Broadcasting. Since Political campaigns are large in volume and short in duration it presents a traffic profile even more intrusive to networks than standard Voice Broadcasting.
Politicians are going to have to choose a Voice Broadcasting provider with a solid network infrastructure. More specifically, one that has multiple carrier redundancy so that failed calls can be retried on the same call attempt before returning a failure code. An example would be calling 555-XXXX on Carrier A. If Carrier A fails then Carrier B is used on the same call attempt.
Dialtel.com, a provider of Voice Broadcasting Services, delivers just that kind of service. They are interconnected with Tier1 and Tier2 carriers to deliver the highest quality possible. Calls are routed through all the carriers before returning a success or failure code. This ensures high completion percentages across the campaign.
Tags: Political Voice Broadcasting, Voice Broadcasting Services
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5 Ways to Gain an Edge with Political Robo Calls (6.12.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is offering a blended mix of telecom services to increase the effectiveness of Political Robo Call campaigns.
June 12, 2012
Campaign Managers should follow a suggested set of rules if they are going to conduct a Political Robo Call campaign. There are 5 suggestions that should be implemented into a Robo Call campaign.
1. Use a C-NAM Service to Customize the Caller Name above the Phone Number
C-NAM caller name display is controlled by a central database that carriers dip into in order to retrieve the subscriber name bound to a phone number. C-NAM services exist due to specialized relationships with underlying carriers to have access to controlling the caller name associated with a phone number.
Instead of displaying Unknown you could instead display Vote for Joe or Political Call. The limit is 15 alpha numeric characters. The idea is that you can give the called party a chance to identify the source of the call before they answer the phone.
2. Offer DNC Removal
If you are going to call the same list more than one time, you should offer the called party the chance to remove themselves from your list. Potential voters will become frustrated if they are receiving unwanted calls and do not have the ability to remove themselves from the database.
You should also leave a follow up message after they press the touch-tone to remove themselves. You could say "Your number has now been removed from our system, we apologize for any inconvenience." This is a lot better than hanging up the phone immediately after the touch-tone is pressed, because the caller gets a confirmation rather than being disconnected.
3. Identify Yourself to Start the Call
You should start the call by identifying yourself to the called party. This will ensure you are following various state laws that require proper identification of the call.
4. Never Call the Same Phone Number More than Once per Week
The service is more effective if you refrain from calling the same phone number too often. If the caller finds it an annoyance, it may not help your campaign with that particular voter.
5. Use the Proper Data
Having the proper data is crucial to the success of your campaign. Campaign Managers will want to obtain Voter Registration Data from their respective state office. Many states have laws that only allow residents of the state to obtain this data.
Conclusion
Political Robo Calls are an extremely effective method to reach and communicate with potential voters. Following the above suggestions will help to increase the effectiveness of your campaign. Also it will ensure that your office is using the technology in a responsible manner, which most voters would appreciate.
If you would like more information about the services discussed in this article then you can direct your inquiries to sales@dialtel.com.
Tags: Political Robo Calls, C-NAM Service
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Dialtel Offers Tips on How to Choose the Proper Campaign for Voice Broadcasting as a SOHO (7.9.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, offers campaigns that are specifically designed for the needs of the SOHO operation.
July 9, 2012
Many small businesses utilize Voice Broadcasting to help grow their organization. But many businesses fail to choose the proper campaign style to match the skills they possess.
The most popular campaign style is Live Transfers which are often referred to as Press 1 Transfers. One man shops typically use this campaign style to generate leads for their business.
Too often small organizations are not well equipped to handle the types of calls they receive from a live transfers campaign. If live transfers are to to be used, make sure the person handling the calls has strong communications skills and that they can handle irate customers.
Voicemail Leads are a much better option for a SOHO. This lead type will allow the system administrator to listen to the messages received and to then decide which leads to call back. This ensures only qualified leads are being called back.
Small Business owners have so many responsibilities. Many times they ship products themselves, handle the books, work with vendors, pay the bills, and run the sales and support. It is easier to call back leads that sound interested rather than handling many calls that are not.
SOHO operations considering Voice Broadcasting should think about using Voicemail Leads instead of Live Transfers. It is easier to deal with filtered leads if you are not a larger organization. Also it is much better to spend valuable time calling back interested prospects than dealing with the many rejections that come with live transfers.
Tags: Voice Broadcasting, Voicemail Leads
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Dialtel Announces Release of Least Cost Routing Engine for Voice Broadcasting (7.17.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, announces scheduled release of Least Cost Routing (LCR) for September 3rd, 2012.
July 17, 2012
Voice Broadcasting companies can be found all over the internet. Many of them are resellers for an established service provider while others are operating with their own source code. For all the companies that operate with their own source code, how many of them have expanded their network to be carrier centric?
It is a major challenge that is not typically focused upon by a company offering Voice Broadcasting Services. Dialtel feels they are in a good position to meet this challenge.
CEO, Erik Scanlan said in a statement, "We have operated for years with the goal of expanding our Voice Broadcasting network to be Carrier Grade. We have been using our own home grown billing system with great success and now its time to expand this further to the advantage of our customers."
The biggest challenge for Dialtel is the implementation of a new distributed database schema to handle the intense traffic profile that will be faced. Every call that is placed needs to dip into both an LRN/LNP database as well as a LERG to determine proper jurisdiction of the call. After those two dips are performed the LCR Look-up and Carrier Order for that single call is generated.
Remember Voice Broadcasting itself presents a challenge because of the high volume of short duration calls. It is much easier to ignore the challenge of LCR and plug into one major carrier that has all this technology. Dialtel feels however this it is in the best interest of its customers to have all this technology in-house.
New products will be available to customers in the days after the new platform is released. Customers will be able to choose from limited flat rate decks, full flat rate decks, limited variable decks, and full variable decks. Dialtel will assist customers in choosing the appropriate dialing plan based on the traffic profile they present. This will equate to bigger savings for the customer as well as increased termination from the full range of carriers that Dialtel will host in its LCR.
Tags: Voice Broadcasting Services, Voice Broadcasting
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Dialtel Releases Free Call Recording Feature for Live Transfer Campaigns (7.26.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is pleased to announce free Call Recording for customers using Live Transfer Campaigns.
July 26, 2012
Call Recording is the latest free feature from Dialtel. It is being implemented to enhance the Live Transfer Leads campaigns that customers create. While most companies are charging extra fees for the use of Call Recording, Dialtel is continuing to keep low rates with no extra charges for premium features.
Call Recording will increase the load on servers running it. This is a logical reason many service providers will charge extra for this kind of service. But Dialtel, Inc CEO Erik Scanlan said in a statement, "Our goal is to provide an interface rich in features without raising the cost for using our service. We take a one time hit to add more servers to handle the extra loads, but this is a one time cost we hope to make up with new customer acquisitions."
Customers can now use this feature to monitor the conversations on transferred calls. This helps with both Quality Assurance (QA) and Quality Control (QC). For example, with Quality Control you can make sure that the sales agents are displaying solid phone skills. With Quality Assurance you can train them on how to correct the mistakes that are costing you sales.
The constant improvement of your campaigns is critical to your overall success. Finding a strategy on your first attempt is not likely, but Dialtel hopes to help customers find that strategy utilizing its Hosted Call Center Services.
Imagine the implications that Call Recording can have on your organization. You will be able to address any issues to the sales floor and increase profitability through the constant improvement of the sales metrics.
Tags: Live Transfer Leads, Hosted Call Center Services
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Dialtel Releases Mass Notification Service for the Rapid Delivery of Voice Messages (8.13.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, announces the release of a Mass Notification Service for the Rapid Delivery of Outbound Pre-Recorded Voice Calls
August 13, 2012
Companies and Organizations are increasingly turning to Mass Notification Services to handle communication to a large volume of people in a short period of time. With the capability to make 500,000 calls per hour, Dialtel is ready to handle the requirements of its clients that need to quickly notify recipients.
The amount of effort it takes to notify a large group of people can be cumbersome to any organization big or small. It makes sense to leverage the power of an existing network designed to handle that task. Imagine a softball coach who needs to suddenly notify 20 players that the game is being moved to a different field. These are the situations where Mass Notification can come to the rescue.
Companies need to be pro-active about using a Mass Notification Service. One cannot wait for a disaster and then scramble to respond. It is critical that organizations prepare in advance for potential situations that can occur. Dialtel does not charge any setup fees to use the service, therefore a company can register an account and configure many campaigns in advance at no cost.
Lets assume that the service is to be used for a Softball Coach... He or She could create the following campaigns:
Game Cancelled
Game Moved
Practice Cancelled
Practice Moved
League Fee Reminder
The coach should prepare in advance all the details of his campaigns such as the message and database. That way when the service is called for, the coach could simply start the system.
It cannot be stressed enough that a service like this is best used pro-actively. Spend some time analyzing your potential needs, learn the system, configure the system, and test the system. This way when you need the system to work for you it will be effortless and the recipients of your calls will be amazed at your communication skills!
Tags: Mass Notification Services, Mass Notification Service
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Dialtel Announces Release of Automated Polls and Surveys for Outbound Voice Broadcasting (8.20.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is pleased to announce a powerful polling service that can handle millions of calls per day.
August 20, 2012
With the upcoming 2012 elections in full swing, campaign managers are turning to Automated Polls and Surveys to meet production requirements. Trying to find out how millions of people feel about a particular issue costs a lot of money and resources. Political Voice Broadcasting is the cheapest medium that produces the quickest results.
Most service providers charge a premium between 2-4 cents per minute to terminate calls using a Poll or Survey campaign design. With the volume of calls campaign managers are making, the cost can grow large very quickly.
Dialtel has released a strong political polling software with no extra premiums for its use. CEO Erik Scanlan of Dialtel said in a statement, "We have always believed in building products and features without raising the cost for termination." Dialtel claims to make all its money on connected calls and boasts no up front setup fees, no minimums, and free training.
Dialtel's Polls and Surveys allow the user to create as many questions as they wish. Responses can be routed differently based on the key-press of the called party. The responses from the polls compile in real time within the campaign. Multiple campaign support is built in so different polls can be run at the same time.
The service itself can be used in so many ways. Campaign Managers can use Polls and Surveys to poll voters and learn what issues matter most to them. Lead generation companies can use the service to qualify leads for sales agents. Businesses can conduct post sales surveys to find out how a support issue was handled.
The methods of using a Polls and Surveys campaign are endless. All businesses can use a service like this for an unbelievably low cost.
Tags: Automated Polls and Surveys, Political Voice Broadcasting, Polls and Surveys
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Dialtel Announces Release of Hosted Dialer for Business Insurance Leads (9.17.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is pleased to announce a state of the art Hosted Dialer Solution for Business Insurance Leads.
September 17, 2012
Many companies are using a Hosted Dialer such as Dialtel's to create qualified leads for their sales agents. Now Dialtel is offering free data for clients looking to utilize their Hosted Dialer.
Dialtel CEO Erik Scanlan said in a statement, "We are continually increasing value to our Voice Broadcasting Service. By offering free data to our clients we will save them a lot of money on data sourcing costs. We hope that our customers will decide to use that cost savings to spend more money on creating leads with our Hosted Dialer."
Dialtel is going to target many industries and provide ideas to their clients on how they can market to their respective industry. At the time of writing this article they are working on data sourcing for Business Insurance Leads.
The effort between Dialtel and its clients needs to be mutual. The clients will know more about their business than Dialtel so there needs to be a mutual effort between Dialtel and the client to create a marketing plan. This combined effort will help Dialtel to assist its clients with putting together customized data sets, scripts, and marketing strategies which can be deployed throughout multiple campaigns.
The business data that Dialtel has sourced provides many filters which can be used to build more targeted lists. For instance, Dialtel can create a list of small businesses with between 1-5 employees. Just this filter alone would reduce the amount of gatekeepers and increase the chances of reaching the owner or decision maker.
Dialtel offers different campaign styles to reach the prospect. They can do Polls and Surveys, Live Transfers, Voicemail Leads, and Mass Notifications. While each have their own pro's and con's, it is highly recommended that clients use the Voicemail Leads campaign style for generating Business Insurance Leads.
Voicemail Leads are less intrusive to a small business and it will allow them to quickly leave their name and phone number for future follow-up. It will also be easier on your sales teams to handle call backs to the messages received. You will be able to filter through the messages and only call back the ones that seem interested in your service.
Tags: Hosted Dialer, Business Insurance Leads, Voicemail Leads
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Dialtel to Offer Free Data to Merchant Service Providers for Lead Generation (9.24.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is offering Merchant Service Providers free data for use with Dialtel's Hosted Dialer platform.
September 24, 2012
Dialtel announced today that it is going to offer free data to Merchant Service Providers for the purpose of Automated Lead Generation. Using Dialtel's state of the art Hosted Dialer, MSP's will be able to blast out messages to businesses across the United States to generate leads for their business.
There are three different methods which Dialtel offers to create Merchant Account Leads.
The first method is Live Transfer Leads. With Live Transfers the called party will need to press a key on their telephone to transfer through to the sales agents. This style of leads is hit or miss. There will be a lot of complaints before sales are made so a strong call center environment is necessary to handle these types of calls.
The second method is Voicemail Leads. With Voicemail Leads the called party will press a key on their telephone which will initiate a second message. The second message will give further information about the service with a call to action. At the end of the second message the called party will leave a message which can be retrieved from the dialer in real time. This lead style is perfect for a one man shop and is also well suited for large organizations.
The third method is Polls and Surveys. With Polls and Surveys the called party will respond to a series of questions. Their responses will get auto generated into a Poll Activity Report which will detail all the calls that received poll activity. This is a great way to pre-qualify a lead for a future call back.
Dialtel is going to help its clients power their campaigns with free business data. Clients can discuss with Dialtel what their target market is going to be and Dialtel can assist with pulling the best possible data to reach their target market. One example would be targeting only businesses with 1-5 employees that have high sales volume. This strategy will help to avoid the gatekeeper while still gaining access to a decently sized account.
The key to success with any Hosted Dialer is to put the time into developing different databases, scripts, and strategies. Dialtel is willing to spend the time with serious clients that want to use Voice Broadcasting to deliver leads to their sales agents. With free data and no other costs besides successful calls, now is a better time than ever to take advantage of this great service.
Tags: Automated Lead Generation, Merchant Account Leads, Hosted Dialer
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Dialtel Offers Entrepreneurs Automated Dialer with Carrier Grade Billing (10.15.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is offering Entrepreneurs an Automated Dialer with True Carrier Grade Billing.
October 15, 2012
Dialtel is offering Entrepreneurs an Automated Dialer service that will give them wholesale rates that are calculated using true carrier grade billing methods.
Dialtel CEO Erik Scanlan said in a statement, "The service we are offering is 100% unique in that we give full control to our end-users while consistently maintaining our network to deliver wholesale rates on a carrier grade billing platform. Our only charge to customers is for successful calls and that is on 6/6 billing with ultra competitive rates."
Too often when looking for Voice Broadcasting Services, customers are tricked into high price plans that appear to be cheaper than the entire market. Are you paying for connected calls or are you paying for all calls attempted? Are you paying in 6/6 increments or are you getting charged a minimum duration followed by a 6 second increment? Are you paying for accurate call lengths? Is your service provider giving you full CDR's? (Call Detail Records) These are situations that customers need to be aware of when shopping for a service provider.
Dialtel helps Entrepreneurs by giving them an honest deal combined with a strong product. Going into their 9th year, Dialtel has built its reputation on trying to build long term relationships with their clients. It is not uncommon to get free data and free assistance with problems outside of the realm of their product line. This is what they do on a daily basis as most of their customers get stuck in areas they need to overcome in order to use the service.
Telemarketing is a tough marketplace to shop as it is filled with con artists. Very few companies in this industry are known for honesty and integrity. This is what motivated Dialtel to compete in this market in the first place.
Tags: Automated Dialer, Voice Broadcasting
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Dialtel Suggests Automated Polling for Gauging Voter Preferences (10.22.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is suggesting Automated Polling Technology for Gauging Political Voter Preferences.
October 22, 2012
Dialtel is suggesting its powerful Automated Polling software to Campaign Managers looking to gauge voter preferences.
The hosted system, which they call Greendialer, gives full control to the system administrator who is managing the political campaign. Campaign Managers can create multiple campaigns, input multiple databases, load different messages for broadcast, and measure results all in real time.
Dialtel claims that their network is capable of handling up to 500,000 calls per hour. These calls can gather crucial data in real time that can be used to make decisions on strategy and focus. Each call can allow the gathering of DTMF input to answer questions, the ability to record responses, and the ability to transfer the calls to a remote call center for further handling.
Dialtel CEO Erik Scanlan said in a statement, "This is a very powerful tool for making crucial decisions in the campaign management process. Our Political Polling software allows for advanced IVR branching based on the customers input."
An example would be asking a question such as this:
Which candidate are you currently supporting for President of the United States? Press 1 for Mitt Romney or Press 2 for Barack Obama. If the 1 key is pressed then you can lead to a whole different set of questions versus if the 2 key was pressed. This adds a level of complexity as the calls can drill down to different data sets depending on the choices made by the called party.
Dialtel feels this will pave the way to more intelligent call routing and data extraction on a per call basis. It is up to the Campaign Manager to design and create the appropriate call flow for the purposes they see fit. Dialtel stands by to assist Campaign Managers in the process of training and production forecasting.
Tags: Automated Polling, Political Polling
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Dialtel to Expand Footprint on Voice Blast Services (11.19.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is expanding its footprint on Voice Blast Services.
November 19, 2012
Dialtel is planning on increasing its capacity going into 2013. This expansion comes on the heels of a strong Q3 and Q4 in 2012.
Dialtel feels the increased growth was due to the awareness created for its Voice Blast Services. Dialtel CEO Erik Scanlan said in a statement, "We have been attacking low cost forms of advertising in order to keep our rates from increasing. This effort certainly required some patience but there is no doubt that it is paying off now. We now plan to add more servers to our network to handle the increased volume that we are anticipating."
The challenges with network augmentation and growth are very real with Voice Blasting. It is not as simple as just adding servers. There are increased costs with routing, space, power, and design that have to be taken into account before investing money into switches, routers, and servers.
Luckily, Dialtel has a strong team behind the scenes to handle proper network design and augmentation. Earlier this year, the Chief Technical Officer implemented a distributed database model using replication so that the database load could be distributed throughout many servers to create proper load balancing for future growth.
This was just one step that opened the doors to Least Cost Routing and Sip Trunking Services which Dialtel plans to offer by 2014. It takes many long days and nights for a smaller organization to achieve these kinds of results. Dialtel is very proud to be in its 9th year considering the economy has been so bad throughout their existence.
Dialtel CEO Erik Scanlan had one more comment that he had to mention, he said "If I was born 10 years earlier and followed the same path that I did in the last 9 years…. I would be a millionaire." He was referring to the 90's long distance boom which made many telecom guru's wealthy.
Tags: Voice Blast Services, Voice Blasting
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Dialtel Extends Service Offerings to Debt Settlement Firms (11.26.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is extending its Service Offerings to Debt Settlement Firms Looking to Create Exclusive Real Time Leads.
November 26, 2012
Dialtel is extending its Greendialer Hosted Platform to Debt Settlement Firms that are looking to create Exclusive Debt Settlement Leads.
When the economy is doing poorly, Debt Settlement is a very clear choice for consumers that are buried in debt. The turf war is under way between competing Debt Settlement Firms to find the people that need this service. Dialtel is providing the tools necessary to give an edge to the organizations that are trying to create Debt Consolidation Leads.
Live Transfer Leads and Voicemail Leads are the two most popular methods for creating Exclusive Debt Settlement Leads.
With Live Transfer Leads, a pre-recorded message will provide information about the product or service. At the end of this message the called party will press a touch-tone such as 1 to transfer to a live representative for more information. When the called party presses the required touch-tone, the call will be transferred to the number stored in the system.
With Voicemail Leads, a pre-recorded message will provide information about the product or service. At the end of this message the called party will press a touch-tone such as 1 for more information. When the called party presses the required touch-tone, a second message will play providing further information. At the end of this second message the called party will be asked to leave their information after the tone. The message they leave will get stored on the server and will be available for immediate download.
Each of these methods can be very effective for producing high quality leads. Live Transfer Leads are better suited for call center environments while Voicemail Leads are better suited for SOHO operations.
The cost for running this service is very reasonable. As an example, Dialtel does not have any setup charges or hidden fees. The only charge for using the service is for the successful calls that are completed with the system. The estimated cost to run 10,000 successful calls is around $100 - $150. The average response ratio is 1%. Clients can expect the cost per transfer or voice-mail to be somewhere between $1 - $2.
Tags: Exclusive Debt Settlement Leads, Debt Consolidation Leads, Live Transfer Leads, Voicemail Leads
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Dialtel Launches White Label Voice Broadcasting Program (12.17.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, has launched a powerful White Label Program for Voice Broadcasting Resellers.
December 17, 2012
Dialtel has released its own White Label Voice Broadcasting program for outbound termination within the US or Canada. The program will give resellers the ability to run their own Voice Broadcasting business.
Dialtel CEO Erik Scanlan said in a statement, "We have created what I feel is the best opportunity for resellers to make money with Voice Broadcasting. Resellers will be able to obtain a low rate from Dialtel and charge a higher rate to their customer's. Using Dialtel's rate conversion method, resellers will be able to keep 100% of the markup instantly."
Dialtel will give resellers a very competitive flat rate for termination services. The reseller will decide what they want to charge their customers to use the service. The reseller will also keep 100% of the profits above the reseller rate they have with Dialtel.
Most companies will give a small percentage such as 10% or 15% of total revenue. Other companies will use a sliding scale that shares the profit as the rate increases. Dialtel uses a rate conversion method which allows resellers to assign funds to their customers from their master balance. Because the reseller rate will always be lower, profits are instantly realized when funds are applied to the customer.
Resellers will be able to use their own existing website by using dialer.yoursitename.com or they will be able to create a new domain such as yoursitename.com to host the dialer. Resellers will also have a billing site that automatically tracks balances in real time for their customers. Dialtel has a reseller form on their White Label Voice Blast page to submit the necessary information to build the reseller site. It takes about 24-48 hours to complete building the site and they require a $500 deposit which is 100% applied towards the resellers master balance.
They offer products such as Live Transfers, Voicemail Leads, Polls and Surveys, or Mass Notifications. The products have a full set of intuitive features such as Call Recording, Customized Caller ID, Caller Name Services, Multiple Transfer Rotation, etc.
Dialtel will take the time to train the reseller thoroughly on how to use the service and manage their customers. They estimate the training process to take roughly 2 hours. For more information you can contact Dialtel directly using the information in this press release.
Tags: White Label Voice Broadcasting, Voice Broadcasting, White Label Voice Blast
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Dialtel Adds Two New Features to Live Transfers Service (12.24.2012)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, has added Screen Pop Caller ID and Multiple Transfer Numbers to their Live Transfers Service.
December 24, 2012
Dialtel has released two new features to help power customers using their Live Transfer Leads service. They are calling these features "Screen Pop Caller ID" and "Multiple Transfer Numbers". These features will help customers to enhance their campaigns in many different ways.
Screen Pop Caller ID will allow customers to have the prospects number come through as the Caller ID rather than the stored Caller ID in the system. This will allow call centers to identify the inbound caller and utilize screen pop technology to pull up the customer data. This empowers the sales agents with the necessary information they need to properly handle the calls.
Multiple Transfer Numbers lets the customer program more than one transfer number into the system. This may be useful if the customer does not have a PBX to distribute the calls or if the customer has remote agents scattered in different locations.
Dialtel is not charging any extra money to use these powerful Voice Broadcasting features. Actually, in the recent past they also introduced free call recording which is a feature that most vendors charge extra to utilize.
Tags: Live Transfer Leads, Voice Broadcasting
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Dialtel Launches The Dialer Cloud for True Wholesale Voice Broadcasting (1.14.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is offering Premise Based Dialers exclusively through a new service called The Dialer Cloud.
January 14, 2013
Dialtel is constantly evaluating new ways to offer their Voice Broadcasting service to clients. Their latest offering is a program designed to combine the benefits of hosting on the cloud with the benefits of owning software. They are calling this new product The Dialer Cloud.
With Voice Broadcasting, the benefits of the cloud are very clear. Customers can utilize an existing network and save money by eliminating the need to purchase expensive equipment and sign contracts. However, there are costs that need to be absorbed by the customer to cover the expenses of operating and maintaining that network.
The biggest cost to the network is the hosting of the media to handle the advanced functions such as playing audio files, recording phone calls, capturing DTMF responses, etc. So the idea is to sell the dialer hardware to the customer. This allows Dialtel to act as a host for the web portion of the service while freeing the customer to connect to any carrier they wish. The customer simply purchases the dialer from Dialtel and they can connect it to The Dialer Cloud.
The Dialer Cloud is the web based service that interacts with the dialer. The customer will manage their entire account from the web and the dialer will do all the hard work, thus relieving the Dialtel network from the SIP Termination. As Dialtel offers new software upgrades, the customer will receive those upgrades free of charge.
Dialtel sells dialers that range from 12-48 lines for home and office connections. For larger customers looking for a cloud to cloud relationship, they can sell dialers ranging from 96-600 lines. However, they admit the real advantage is to the smaller customer running up to 48 lines out of the home or office. When the dialer line count exceeds 48 lines, the system would need to be hosted in a data center.
When customers purchase a dialer from Dialtel, they will be able to achieve true Wholesale Voice Broadcasting rates. That is the real power of this program.
Dialtel will give a free evaluation to customers looking to purchase hardware. They will evaluate the cost of purchasing a dialer against the cost of hosting on Greendialer, their Hosted Dialer service. They will suggest the path that costs the customer the least amount of money.
Tags: Voice Broadcasting, The Dialer Cloud, Wholesale Voice Broadcasting, Hosted Dialer
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Dialtel Sets Funding Requirement for New Voice Broadcasting Customers (1.21.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is going to require new customers to fund $300 in order to setup their Voice Broadcasting account.
January 21, 2013
Dialtel has announced they will require new customers to fund their Greendialer accounts with a minimum of $300 to start dialing. There are 3 main reasons that they site for the new requirements. Dialtel CEO Erik Scanlan said in a statement, "This new requirement is going to ensure that serious customers will receive the best support, resources, and opportunity to succeed with their Greendialer Voice Broadcasting account."
Support was a big concern because Dialtel has been receiving a steady increase in new customer registrations on their site. They were finding that many hours of support were being extended to new customers who were not required to deposit a single penny in order to receive this support. In many cases those customers never moved forward or they funded their account with as little as a few dollars. This certainly was not a good recipe for success for the customer or Dialtel.
Resources were not being utilized properly to handle the blend of active customers and new customers in Dialtel's network. They were giving the same level of support to active customers, who were spending money, as they were giving to new customers, who could walk away without spending anything. Furthermore, new customers who just funded a few dollars were taking up the same amount of time as customers paying for a high volume of calls.
Opportunity was being stretched thin with new customers who funded little to their account. Dialtel was unable to go through the various methods of lead generation and properly train customers on the best practices of Voice Broadcasting. Customers were not able to receive a fair amount of traffic to properly evaluate whether Voice Broadcasting was a good fit for their company.
Dialtel decided that they had to do something. Setting a $300 funding minimum would accomplish so many positive things for Dialtel and its customers. It would allow Dialtel to extend live training to new customers who wanted to move forward with the company. It would allow new customers to run enough traffic to go through various scripting and campaign options to find a niche that works for them. Finally, it would allow Dialtel to provide solid support to all of its customers. This would increase the overall chances of success for everyone who signs up.
Dialtel has always been committed to providing the best rates and the best network to run its Voice Broadcasting Services. They feel strongly that this new minimum requirement will be best for both their customers and their own business model.
Tags: Voice Broadcasting, Voice Broadcasting Services
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Dialtel Announces Plans to Develop New Voice Broadcasting Interface (2.18.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is announcing plans to develop a new interface for their Voice Broadcasting platform.
February 18, 2013
Dialtel has announced that they will be releasing a new Voice Broadcasting platform in July of 2013. The purpose of this new platform is to improve the user friendliness of the site and to enrich the customer experience.
Campaigns such as Polls and Surveys, Live Transfers, Voicemail Leads, and Mass Notifications will be easier to monitor and manage. They plan to eliminate a lot of pages and links and to consolidate the design into one main dashboard.
Dialtel CEO, Erik Scanlan, said in a statement, "This new interface is going to bring our Greendialer Voice Broadcasting platform up to date with all the technological advances over the past 5 years. Existing customers will find it easier to manage their campaigns while new customers will find it very user friendly."
Currently Dialtel has more of a desktop application look and feel to their interface. This worked very well when they launched their Hosted Dialer back in October of 2008. But now with the feedback of their largest customers, they are going to bring a whole new look and feel to the technology they have been developing for the past 9 years.
Dialtel will create a dashboard that incorporates everything into a one page design. All of the most important information will be accessible from the dashboard. Live stats will be visible on any campaign view. Campaign details will be editable on a local level (one campaign) or a global level (multiple campaigns).
Dialtel promises that they will shake things up and impress their existing customers when things go live. Just to make sure customers are not overwhelmed, Dialtel will allow customers to switch back and forth between the new interface and the old interface until they feel comfortable with the new one.
Tags: Voice Broadcasting, Hosted Dialer
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Dialtel Finalizes Release of Least Cost Routing for Voice Broadcasting Platform (2.25.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is finished with the development of their Least Cost Routing platform for Voice Broadcasting.
February 25, 2013
Dialtel has finished development of their Least Cost Routing platform. This will help them to improve the quality of termination for their Voice Broadcasting customers. Instead of relying on one carrier to terminate all of their calls, Dialtel will now spread out their traffic to multiple carriers.
This will put Dialtel in control of their own traffic profile. They will be able to monitor the individual performance of carriers and maintain the quality and price of their routes. Problem routes can be removed while good carriers can be rewarded with increased volume for the routes that perform well.
Dialtel CEO, Erik Scanlan, said in a statement, "We are very happy to finally release this latest technology on our network. Rather than being a slave to one carrier, we are now going to ask carriers to compete for our business. We will monitor the performance of each individual carrier to ensure our customers are getting the highest level of quality at the best price."
The next task for Dialtel will be sustained packet capture with reporting tools to automate the process of finding problem routes as soon as they become visible. This is another complicated task that will take further growth and reinvestment of capital in order to achieve.
For now Dialtel will watch routes using regularly scheduled packet captures and quality control processes to stay on top of their quality monitoring responsibilities. This will be necessary until more automation can be put in place.
Dialtel provides Voice Broadcasting Services such as Live Transfers, Voicemail Leads, Polls and Surveys, and Mass Notifications. With the addition of multiple carriers to its platform, Dialtel will be able to handle higher call capacity and maintain higher levels of quality control for their customers.
Tags: Least Cost Routing, Voice Broadcasting, Voice Broadcasting Services
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Dialtel Announces Major Changes to The Dialer Cloud Project (3.18.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is making big changes to their initial offering of The Dialer Cloud.
March 18, 2013
Dialtel announced today the release of a completely redesigned product for The Dialer Cloud which offers Dialer Leasing.
They initially announced the launch of The Dialer Cloud in January of 2013. Since that time they have had many customers inquiring about this new service. However, they ran into some big problems as the customers that were inquiring were very confused about how the offering worked.
Dialtel CEO, Erik Scanlan, said in a statement, "I knew from the start that I was offering something that the market had not yet seen. Unfortunately, I overcomplicated this new product offering with too much technical detail that confused the customers. The good news is that the feedback from the customers has allowed me to form a very simplified version that will be better than the first offering. I am very excited at the adjustments that were made to the product and I feel very confident that this offering will be easier to explain and grasp by interested prospects.
Dialtel planned on selling the Voice Broadcasting hardware outright to the customer and then charging a hosting fee to connect the dialer to their network. They were going to allow customers to connect it out of a home or office for smaller systems ranging from 12-48 lines and suggest data center environments for systems 96-600 lines. They also planned to run internet speed tests to verify the customers could host it out of a home or office environment.
This caused major confusion for customers and even for Dialtel! They decided quickly after going through inquiries that a change was desperately needed to make the program simple and easy for customers to understand.
To satisfy this new requirement, Dialtel eliminated the option of selling the hardware and decided to go with lease only options out of a data center. They eliminated the smaller 12-48 lines systems and went with 50-600 line systems to be hosted by Dialtel in a data center of their choosing.
They also added Least Cost Routing as the major attraction to the product. Rather than allowing the customer to connect to their own carrier, they decided that the customer should simply connect to Dialtel’s newly developed LCR. This would have been an obvious choice when they first released The Dialer Cloud, but the Least Cost Routing platform was still in development in January and the future of that release was not entirely certain.
Dialtel will now be able to setup customers quicker and easier. The customer will be able to save more money utilizing Dialtel’s LCR and Dialtel can lock in a low rate for the customer by using a Rate Cap. It is a win win for both Dialtel and the customer.
Tags: The Dialer Cloud, Voice Broadcasting, Least Cost Routing
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Dialtel Adds Two New Carriers for UK Dialer Termination (3.25.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, has added two new carriers for UK Dialer Termination on their Voice Broadcasting Network.
March 25, 2013
Dialtel has added two new carriers for UK Voice Broadcasting on their network. The move comes as they have had increased interest in Voice Broadcasting to the United Kingdom.
Dialtel CEO, Erik Scanlan, said in a statement, "I have added two carriers that fully support DTMF on all their routes. This will ensure that customers using the service for Live Transfers will not have dropped calls."
This is a very common problem that Voice Broadcasting customers will face when running on an unmanaged network. Many of these so called ‘cheap’ carriers run with media bypass to reduce the load on their router. This allows them to handle 5 times more traffic as opposed to when media is enabled.
Dialtel manages their network and does regular quality checks to make sure that far end carriers are being compliant. When they do find a problem, they isolate the issue in a trap, remove the carrier, and ask the carrier to verify they removed or fixed the route in question. This keeps Dialtel’s network running in tip top shape and allows their customers to experience sustainable quality.
The addition of these two new carriers will help Dialtel’s UK clients to realize the full potential of their marketing campaigns. Dialtel plans on revealing more internationally verified routes in the near future so stay tuned for more information!
Tags: UK Voice Broadcasting, Voice Broadcasting
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Dialtel Now Offering LRN Dipping Service to Help Lower Termination Costs (4.15.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is now offering an LRN Dipping Service to Help in Lowering Termination Costs for Carriers and Service Providers.
April 15, 2013
Dialtel announced today that it is going to start offering an LRN Dipping Service to carriers and service providers to help in lowering the termination cost for outbound voice termination.
LRN Dips help carriers to identify the ownership of any fully qualified telephone number to determine proper routing and jurisdiction. This is extremely important as almost all carriers are now billing based on LRN.
LRN is an acronym for Local Routing Number. The LRN is a 10-digit number following the standards of the North American Numbering Plan (NANP). The LRN is necessary due to the Telecommunications Act of 1996 which allows consumers the freedom to port their phone numbers to new carriers.
When an end user ports a telephone number it could be for a number of reasons. Maybe they moved to a new location or possibly they changed carriers for a better rate. Lets say a customer has a phone number 210-828-XXXX and they decide to move from San Antonio, TX to Los Angeles, CA. They sign up with a new carrier and their old phone number 210-828-XXXX gets ported to Los Angeles, CA. The actual phone number is still 210-828-XXXX but when a carrier calls that phone number they actually get billed for the LRN which could be something like… 310-275-XXXX.
This poses a huge problem for carriers who do not have an LRN Query Service. It is estimated that roughly 50% of the country is now ported. It is imperative that carriers and service providers route and bill their calls accurately. Dialtel’s LRN Dipping Service allows carriers and service providers to do just that.
Tags: LRN Dipping Service, LRN Dips, LRN Query Service
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Dialtel to Start Offering Dialer Termination Services (4.22.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is Expanding its Voice Network to offer Dialer Termination Services for Carriers, Resellers, and Service Providers.
April 22, 2013
Dialtel is working hard to expand its established voice network to offer Dialer Termination for carriers, resellers, and service providers. They are announcing the launch date for July 1st, 2013.
Dialtel has been terminating Dialer Traffic for almost 10 years. They have a long history of dealing with all the idiosyncrasies of the industry as well as learning how to survive and adapt through economic collapse.
They feel they are in a great position to offer Dialer Termination because they have went through all the bug removal stages and have achieved strong stability with their service based Voice Broadcasting product. Working with multiple carriers, they have already developed a strong Least Cost Routing Engine to lower costs and distribute calls.
They will also include a portal for accessing Call Detail Records as well as a White Label Program for resellers. The White Label program will allow resellers to track usage and performance of all their customers as well as the capability to manage funds and rate decks.
Dialtel plans on offering a few different dialer rate decks to accommodate the vast needs of dialer termination customers. There will be restricted rate decks for both flat rate and NPA-NXX as well as unrestricted rate decks for flat rate and NPA-NXX. It will also be very easy for Dialtel to offer conversational rate decks for non-dialer customers.
They are hoping they can terminate more efficiently than the vast pool of carriers out in the industry because of their strong history and experience with voice broadcasting and carrier relations.
Tags: Dialer Termination, Dialer Traffic, Voice Broadcasting
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Dialtel Tasks its Developers with SIP Trunking Challenge (5.20.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is asking its Developers to Create a World Class SIP Trunking Solution.
May 20, 2013
Dialtel is focusing its efforts on building a strong and reliable Wholesale SIP Trunking platform. They already have most of the technology in place such as LRN Routing, LCR Routing, Jurisdictional Lookups, and an Online Portal.
They anticipate a launch date of July 1st for the SIP Trunking product but they are already looking beyond that point. Dialtel CEO, Erik Scanlan, said in a statement, "We would like to create a strong competitive advantage for our customers beyond the offering of SIP Trunking. To do this we are going to focus on carrier tools such as Target Evaluation, LCR Bashing, CDR Reconciliation, and Cost Forecasting."
There is no anticipated launch date for the inclusion of these tools into their arsenal, but they are definitely going to release the SIP Trunking product first and then use customer feedback to create these tools in a way that is useful for their customers.
They plan on charging for the tools separately for carriers who do not use them for termination but at the same time offering discounts or the ability to use the tools for free if the customer reaches a specific volume of termination.
These tools will give newer less developed carriers a very strong competitive advantage in termination. They will be able to evaluate CDR’s from potential customers to find target counts, build LCR’s from multiple carriers and find the better performing rate decks, reconcile CDR’s to find out how accurate the billing is from carriers they deal with, and estimate the cost of traffic using sample data that a potential customer provides.
Tags: Wholesale SIP Trunking
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Dialtel To Focus On Efficiency For Voice Broadcasting Services (5.27.2013)
Dialtel Inc, a leading provider of Voice Broadcasting Services since 2004, is Working on Expansion and Growth Protocols for Customers, Resellers, and Service Providers.
May 27, 2013
Dialtel is fast approaching its 10 year anniversary of providing Voice Broadcasting related services to its clients. Through these years they have learned so much about the industry. Their short term goal is to become more efficient in order to handle more business with less effort.
This all sounds very simple and obvious, however it is far from that! Time Management becomes the most crucial element of all decision making processes.
Would it be better to spend 5 days working hard on code organization if it saves 20 minutes each time you have to access and make changes to the code?
Would it be worth your time to spend 6 months redesigning the entire interface if it cuts the training time down from 3 hours to 1 hour?
These are the kinds of questions that Dialtel asks themselves about all their internal processes. When they spot a major inefficiency, it becomes a central focus of future workloads.
Dialtel CEO, Erik Scanlan, said in a statement, "There is so much that goes on behind the scenes when it comes to efficiency. We spent years migrating from a Windows platform to a Linux platform in order to open up countless improvements to our infrastructure. The customer would see the same interface when they logged in but unbeknownst to them, we had performed major changes under the hood."
It is these kinds of changes that Dialtel is focusing on making to continue their coordinated effort of bringing the best Voice Broadcasting Services to the market for their customers, resellers, and service providers who rely on their services to run their own businesses.
Tags: Voice Broadcasting, Voice Broadcasting Services
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